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I explained here that while I really liked my new Kodak digital cameras, I could not get the included Easyshare software to install on my XP computer. I was one of many, acccording to the Kodak forums I read.
It turns out that according to Microsoft, “Windows Installer fails silently after you upgrade to Windows Installer 3.1.” There’s a technical explanation on the page, but the solution to the problem - and Kodak’s software is not the only software affected - is “to remove Windows Installer 3.1, and then revert Windows Installer to an earlier version.” The page explains how to do that.
Kodak’s image-management software is free and can be downloaded here. You don’t have to have a Kodak camera to use it.
Comments policy, read and heed!
17 queries. 0.508 seconds
May 13th, 2005 at 7:24 am
I am intrigued with this comment. I have a Kodak digital camera and installed the EasyShare program on an XP machine almost a year ago without trouble. Howerver, when the computer crashed after a RAM module failure, I could not get this program re-installed after restoring the system and data recovery. I wonder if the person who recovered the data and fixed the computer left it with the wrong installer. I know that there is at least one other program that failed to install as well. Thanks.
May 15th, 2005 at 2:22 am
Hmm. Can’t tell if that is why my HP printer fails to install.
Oh, and I’m on XP SP2: the doc says I should have msi.dll of 3.1.xxx, but I have 3.0.xxx.
Funny business: used comment area at bottom of page to say version wrong - and got certificate failure warning!
May 19th, 2005 at 3:23 pm
MS just released a new and improved version 3.1 installer.
It is available from their update site.
The Kodak software now installs correctly.
Alan